Author
Shivakumar Ganesan (or, Shivku, as he is known to everyone) is the Co-Founder and CEO of Exotel. At the age of 32, he is heading India’s leading cloud telephony company, which he founded in 2011, in Bangalore. As a B2B tech platform, Exotel has been a behind the scenes ecosystem enabler, with a clientele of over 1000 businesses in India including brands like Uber, Flipkart, Ola, Sulekha, Quikr. Every day, they enable over 3 million conversations between businesses and their customers. The number of calls handled by the platform grew by 400% in 2015.
Technology has played a big role in changing the face of customer communication, the way we know it today. The various customer touch points have evolved over time. The nature of the product has also played a vital role in this transformation.
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