Niki.ai, India’s AI-fueled company releases Software Development Kit (SDK) for wallet companies to sell smart with an AI. The SDK empowers the wallets to enable conversational commerce on their mobile and web apps. Post the SDK integration, brands can offer multiple services such as cab booking (Uber, Ola), bus booking, hotel booking, events and movie booking, utility bill payments, mobile recharge etc. These services are built on Niki.ai’s custom Natural Language Processing and Machine Learning technologies, and can add value for the wallet’s consumers. The mere 1mb SDK aims to enable brands enhance their app experience, improve engagement, increase customer retention, acquire new customers and monetize their customer base. Moreover, the wallets won’t have to go to service companies, integrate their APIs and worry about the fulfilment; Integrating the Niki SDK will bring all the major services into the wallet via a simple process.
The integration will enable the wallet to become the biggest service marketplace among wallets, and stand out in the competitive digital payment market. 20+ services will be offered on a simple chat interface that will be consistent across all domains. The chat backend technologies also understands the local Indian style of texting, which makes the whole experience extremely simple for majority of the Indian crowd even in tier II & III cities. Niki also acts as a one on one sales assistant which leads to better conversions. Commenting on the release, Mr. Sachin Jaiswal, CEO, Niki.ai said “The SDK integration will empower the wallet brands to be a bigger and smarter version of the current wallet market leaders, and help them break into the top league. Wallet Brands can sign up for the SDK by visiting resellers.niki.ai, and complete the integration in less than an hour of development effort within 10 lines of code.”
For the past 6 months, Niki.ai has been working with select brands on innovative products to deploy the SDK, one of which was the Chat & Pay with Oxigen Wallet. The utility of SDK is already evident for digital payment and wallet businesses, through the case of Oxigen wallet. They integrated the Niki chatbot SDK to drive more usage of their payment ecosystem, and to provide their consumers with a personalised, enriching and interactive experience of commerce. For the last month since the chatbot has gone live on Oxigen’s platform, they have observed a higher customer retention. Once a customer gets used to the chat interface, which takes just 1-2 transactions, they have a higher chance of coming back. They have also observed that the average amount loaded into the wallet per user has gone up. The chatbot SDK also helps the wallet businesses to increase usage of their wallet across domains and services.
There has been a rise in usage of chatbots globally. Niki.ai has been developing the bot for the past 2 years, serving over 50 million interactions across travel, entertainment, food, home services, utilities like bills and recharges, among others. The bot in form of an SDK now provides brands with a unique opportunity to enable these interactions on their platform through a simple integration, and make use of the advanced technology built by Niki.ai.
