BiteSpeed, an AI-powered Customer OS for e-commerce brands, raised its USD 3.5 million Pre-Series A funding round. The round was led by Peak XV's Surge, with participation from Whiteboard Capital, Gaurav Munjal (Unacademy), Aakash Anand (CEO, Bella Vita), and Dhruv Vohra (APAC Head, Meta), amongst others. This round brings BiteSpeed's total capital raised to USD 5.6 million, following two previous rounds totalling USD 2.1 million led by Peak XV's Surge and Whiteboard Capital, along with 30 plus prominent angel investors such as Kunal Shah (Founder, CRED), Ritesh Malik (Founder, Innov8), and Gaurav Sharma (Founder, SaaSLabs) among others.
With the newly raised capital, BiteSpeed plans to accelerate its hiring efforts across marketing, sales, and technical departments to support its global expansion. Key growth regions include North America, Europe, the Middle East, and Southeast Asia. The company also aims to deepen its research and development efforts, particularly in generative AI, to further enhance its suite of products for e-commerce brands.
Vinayak Aggarwal, Founder of BiteSpeed, commented, "This new funding round gives us the necessary ammunition to empower e-commerce brands with an AI-native marketing, support, and chatbots suite that unifies their customer engagement while driving 25%+ owned revenue growth. We're excited to scale our operations globally and make deeper research and development investments to further transform the e-commerce landscape."
Pradeep Krishnakumar, Co-founder of Zouk, commented, "BiteSpeed has been a partner in our growth journey from the early days helping us streamline our customer journey and maximise retention revenue, we congratulate the team on this milestone and look forward to a continued partnership for the long term."
BiteSpeed empowers e-commerce brands with an AI-powered marketing, support, and chatbots suite that drives over 25 per cent additional brand revenue by streamlining customer communication across multiple channels, including WhatsApp, Email, SMS, Instagram, and Push Notifications. This further sits on top of a customer data platform to personalize customer engagement and extract rich customer insights through deep segmentation and analytics capabilities.
The startup serves 2,500 plus Shopify brands in 50 plus countries with a strong customer base in India, the Middle East, Southeast Asia (SEA), Europe, and North America. Its notable customers include Skybags, Ugaoo, and Zouk. The platform is specifically tailored to meet the needs of e-commerce brands, helping them optimize their operations and boost revenue through AI-driven innovation.
(ANI)
