Ola CEO Bhavish Aggarwal In Twitter Feud with Comedian Kunal Kamra Over Electric Scooter Issues

In a recent online confrontation, Ola Electric's founder  Bhavish Aggarwal clashed with comedian Kunal Kamra on X (formerly Twitter) regarding service issues plaguing the company’s S1 series scooters. The exchange was ignited by Kamra’s post featuring a photograph of an Ola dealership, where numerous scooters were seen parked outside, collecting dust.

Kamra’s caption raised critical questions about consumer rights in India, asking, “Do Indian consumers have a voice? Do they deserve this?” He emphasised the importance of two-wheelers for many daily wage workers, stating that these scooters serve as essential lifelines for gig workers reliant on them for their livelihoods.

Further amplifying his critique, Kamra tagged Minister of Road Transport and Highways, Nitin Gadkari, questioning, “Is this how Indians will get to using electric vehicles?” He also reached out to the Department of Consumer Affairs, seeking their perspective on the situation and inviting others to share their experiences with Ola Electric.

Aggarwal responded with a sharp rebuttal, accusing Kamra of posting a “paid tweet” and challenging him to assist the company in addressing its issues. “Since you care so much, come and help us out! I’ll even pay more than you earned for this paid tweet or from your failed comedy career,” he retorted. He defended the company’s efforts by stating, “We’re expanding our service network fast and backlogs will be cleared soon.”

Aggarwal's remarks drew considerable attention, accumulating over 170,000 views and sparking controversy in the comments section. Many users criticised his response as “arrogant,” with one commenter advising, “Focus on customer service, take feedback in the right spirit and work on improving your product if you want to stay in the game long term.”

As the debate unfolds, it highlights ongoing concerns regarding customer service in the electric vehicle market and the growing demand for accountability from companies like Ola Electric.