Uniphore Software Systems, a Chennai-based speech recognition solutions company, today announced the availability of the next version of their popular speech analytics solution, auMina. auMina version 2.4 introduces first of its kind innovation of business packs, specifically designed to drive a set of business outcomes by providing predictive and prescriptive insights from data. The latest version enables quicker value realization through faster and standardized deployments by leveraging intelligence gained from multiple deployments.
This release introduces 2 new business packs: the voice of customer analytics pack and a banking industry pack.
The voice of customer analytics pack will drive richer customer engagement by predicting a customer’s intent of call. The banking industry pack will address business outcomes of reducing risk of non-collection, increase cross sell and upsell effectiveness, enhance customer experience and increase contact centre efficiency through workforce optimization.
Business packs include pre-built industry aligned KPIs and metrics that will help enterprises realise their business outcomes faster without a lengthy discovery phase.
Speaking of the launch, Umesh Sachdev, cofounder and CEO said, “We are excited to roll out this new version of our speech analytics software, auMina. This version will not only drive enhanced customer experience, but will also offer a range of solutions that will help enterprises realise their business objectives at a much faster rate. With ever growing consumer needs, it is crucial for enterprises to deploy solutions that rapidly addresses key business issues. auMina 2.4 is specifically designed to drive key business outcomes for our banking industry clients.”
Additional features of this new release include an enhanced ability to perform root cause analysis on data and a refined emotion detection capability.
Uniphore Software Systems is headquartered in IIT Madras Research Park, Chennai. Uniphore was incubated in IIT Chennai, India in 2008 and currently has offices in India, Philippines, and U.A.E with about 100 employees spread across all locations. Uniphore’s investors include Kris Gopalakrishnan, IDG Ventures India, India Angel Network, Yournest Fund, Stata Ventures.
Uniphore has worked with over 70 enterprise customers and served over 4 million end users. Uniphore was recognized by Deloitte as a Technology Fast 500 company in Asia Pacific in 2014 and was also ranked as the 10th fastest growing technology company in India by Deloitte Fast 50 in 2015. Uniphore’s cofounder and CEO, Umesh Sachdev was recognized by the TIME Magazine's 2016 list of “10 Millennials Changing The World”, and by India’s edition of MIT Technology Review’s ‘Innovators Under 35′ for the year 2016.
BW Reporters
Regina is a reporter for BW Businessworld. In her previous assignments, she has worked with Independent television Network as a news anchor and reporter in Sri Lanka
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