Zomato's Deepinder Goyal Clarifies Hyderabad Hyperpure Warehouse Issue

Zomato co-founder and chief executive officer Deepinder Goyal made a clarification on Zomato’s Hyderabad warehouse's incorrect packaging date issue. He claimed that his warehouse team was already aware of the issue and had rejected the products during an inward quality check (QC).

On 4 November 2024, replying to a post on LinkedIn that mentioned the news of incorrect packaging, he said, “Just want to clarify that the FSSAI team noted that 90 packets of button mushrooms had incorrect packaging dates - these were already identified by our warehouse team and were rejected during an inward QC.”

He added that this incident is not usual and was due to a manual typing error on the vendor’s side and the concerned vendor has been delisted from our database. 

Earlier, Hyderabad food safety officials had found irregularities’ at a hyperpure warehouse facility of Zomato. The task force had identified significant issues, including 18 kilos of button mushrooms that were improperly labelled with a packing date of 30 October 2024, a future date.

Goyal stated that the recent food safety inspection at our Hyderabad warehouse resulted in the hyperpure warehouse achieving an A+ rating, the highest benchmark in their ranking.

He even raised the question and said, “I am not sure why just these small number of mushroom packets worth Rs 7,200 (out of the crores of inventory in the warehouse), which were never going to make it to customers, are being talked about the media, while we got an A+ rating. Maybe some people benefit from the virality which they get at the expense of pulling down the Zomato brand.”